Returns

IF YOU'RE NOT HAPPY WITH YOUR PURCHASE YOU CAN RETURN THE ITEMS.
TO RETURN YOUR ORDER AND REQUEST A REFUND, PLEASE FILL OUT THE RETURN FORM (DOWNLOAD HERE)
AND INCLUDE THIS IN YOUR PACKAGE. WE ARE NOT ABLE TO PROCESS RETURNS WITHOUT THE PROPER INFORMATION.

ALL RETURNED ITEMS SHOULD BE SENT IN THEIR ORIGINAL CONDITION AND PACKAGING FOR THEM TO BE ACCEPTED.
TO SHIP YOUR RETURN PARCEL TO US, USE THE FOLLOWING ADDRESS:

TICON 
Thierry Laboureur
Waidmannstraße 3
60596 Frankfurt
Germany

RETURNED ITEMS ARE THE RESPONSIBILITY OF THE CUSTOMER UNTIL THEY REACH OUR WAREHOUSE, SO MAKE SURE THEY'RE PACKAGED PROPERLY AND CAN'T GET DAMAGED ON THE WAY.

AS THE PARCEL REMAINS YOUR RESPONSIBILITY UNTIL IT ARRIVES BACK WITH US, MAKE SURE THAT YOU GET PROOF OF POSTAGE IN CASE YOU NEED TO CONTACT US ABOUT YOUR RETURN.